Support Ticket Submission Issues and Solutions

If you're attempting to submit a support ticket and clicking the "Create Ticket" button yields no response, a pop-up blocker in your Web browser may be preventing the submission form from displaying.

To resolve this issue, follow these steps:

Disable Pop-Up Blockers

Temporarily turn off any pop-up blocking features or extensions in your Web browser settings. Below are instructions for commonly used browsers

Google Chrome

1. Open Chrome and click the three-dot menu in the top-right corner.

2. Select Settings > Privacy and security > Site settings.

3. Scroll down and click Pop-ups and redirects.

4. Set the behavior to Sites can send pop-ups and use redirects or add support.usenetserver.com to the Allowed to send pop-ups and use redirects list.

Mozilla Firefox

1. Open Firefox and click the three-line menu in the top-right corner.

2. Select Settings > Privacy & Security.

3. Scroll to the Permissions section.

4. Next to Block pop-up windows, click Exceptions.

5. Add support.usenetserver.com and click Allow.

Microsoft Edge

1. Open Edge and click the three-dot menu in the top-right corner.

2. Select Settings > Cookies and site permissions.

3. Click Pop-ups and redirects.

4. Click Add next to Allow, and enter support.usenetserver.com.

Safari (Mac)

1. Open Safari and go to Safari > Settings.

2. Click the Websites tab.

3. Select Pop-up Windows from the sidebar.

4. For support.usenetserver.com, set the action to Allow.

Attempt Submission Again

With the pop-up blocker disabled, try clicking the "Create Ticket" button once more.

Additional Suggestions

If the problem persists after disabling pop-up blockers, consider the following additional troubleshooting steps:

• Clear Browser Cache and Cookies
  Accumulated cache and cookies can interfere with Web functionality. Clearing them may resolve the issue.

• Update Your Browser
  Ensure you're using the latest version of your Web browser, as outdated versions may have compatibility issues.

• Try a Different Browser
  Switching to an alternative Web browser can help determine if the issue is browser-specific.

If none of these steps resolve the issue, please contact our support team directly for further assistance.