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Home > NNTP Setup Guides > How to Troubleshoot NZBGet Authentication Errors
How to Troubleshoot NZBGet Authentication Errors
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If you encounter authentication issues with NZBGet please try the following:. 

Verify Your Login Credentials

Most login problems are related to inaccurate username and password combinations. We recommend that before changing NZBGet settings that you first verify your UsenetServer username and password by logging into your admin area. Your NNTP username and password combination will be the same. 

If needed, update the username or password within NZBGet, scroll to the bottom of the UsenetServer settings, and click “Test Connection”. If you see the “Connection Successful” message there is no need to go further. 

Removing a server and reinstalling it 

If you’ve verified your username and password are entered into NZBGet correctly and you’re still unable to connect we suggest removing that server configuration and re-installing it. If the server configuration was corrupted, deleting it and re-creating it usually solves the issue. 

Removing a server

To remove the server, scroll to the bottom of the UsenetServer’s settings and click on the  “Remove Server” button, and click “Delete” on the confirmation dialog box. 

Reinstalling a server

Now with the server removed go through the installation process

If you continue to experience issues with NZBGet please contact our support team or refer to the NZBGet forums.

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