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Home > Common Errors > I received a "502 Authentication Error." What does this mean?
I received a "502 Authentication Error." What does this mean?
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Understanding and Fixing the 502 Authentication Error on UsenetServer

A 502 authentication error from UsenetServer usually indicates an issue with your login credentials or access status. This error typically means your username or password was rejected by the server.

Common Causes of a 502 Authentication Error

1. Incorrect Username or Password

Double-check your login details. Even small errors, such as an extra space or incorrect capitalization, may prevent successful access. If you're copying and pasting, make sure no extra characters are included.

2. Expired or Inactive Account

Your UsenetServer account might no longer be active. Accounts with expired subscription periods or those suspended for billing issues can trigger a 502 error. Log in to your UsenetServer dashboard to check your account status.

3. Reached Connection Limit

UsenetServer accounts have a maximum number of simultaneous connections. If this limit is exceeded, you might encounter a 502 error. Try reducing the number of connections in your newsreader settings.

4. IP-Based Restrictions

If you're connecting from a new or previously unused IP address, temporary access issues can occur. Restarting your Internet connection to obtain a new IP may help.

5. Server or Port Configuration Issues

Make sure you're using the correct server address, port number, and SSL settings as listed in your UsenetServer setup instructions. Incorrect configurations may prevent authentication.

What to Do If You See a 502 Error

  1. Verify that your username and password are correct.

  2. Log in to the UsenetServer control panel to check account status.

  3. Review your newsreader settings to confirm server and port configurations.

  4. Change the number of simultaneous connections in your newsreader.

  5. Restart your router to refresh your IP address.

  6. Contact UsenetServer support if the issue persists.

Avoiding Future Authentication Errors

Keep your account credentials stored securely and update them promptly if changed. Monitor the status of your subscription, and adjust connection settings to match your plan’s specifications.

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