Support Center

Account Changes

I need to make changes to my account, how do I do this?

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Visit our secure account login. To login, simply provide your username and password. From our account area, you may view invoices and make account changes, including changing your password, credit card number, ...

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How do you charge monthly accounts?

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We will bill you every month for monthly accounts. For example, if you purchased your account on January 2nd, your next billing date would be on February 2nd. Pro-rated refunds will not be issued on accounts. W...

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How do I re-activate my account?

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Most re-activations can be done through our control panel. Login to our user control panel and click the appropriate renewal account link, either "Renew with Credit Card" or "Renew with PayPal". Select the desi...

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How do I cancel my account?

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Most cancellations can be done through our control panel. Login on the homepage and simply click the "Cancel Account" link, from there simply verify the cancellation. For other cancellation questions or request...

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How do I change my account type?

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To request a change in account type please contact support. One of our support team members will help you make the change.

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How to update the credit card on file?

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To update your credit card, follow these instructions: 1. Login to your user control panel. 2. Click the "Update Payment Options" link. 3. Inside of Payment Options, if you want to add a credit card instead of ...

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How to update PayPal information on file?

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PayPal information can only be updated during the renewal of an account. For other questions or requests regarding PayPal, please contact our support team. For security purposes, please include your Customer ID...

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How to change payment source from Credit Card to PayPal?

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Changing from credit card to PayPal can only be done while an account is inactive. For other questions or requests regarding payment changes, please contact our support team. For security purposes, please inclu...

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