Support Center

New User Questions

Are there any limits on the number of downloads?

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There are absolutely no limits on the amount of data you can download. The only time downloads are limited is if your Internet Service Provider (ISP) imposes a limit on the amount of data you can transfer in a ...

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How to find out more about UsenetServer VPN?

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To find out more about UsenetServer's VPN service, please review our VPN section.

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How do I get an existing newsgroup added?

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To have an existing newsgroup added to our servers, please contact support and include the name of the existing group you would like to have added.

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How do I create a newsgroup?

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Creating a newsgroup is a complex process. See our How to Create a Newsgroup page to guide you through the process. Feel free to email us if you have any questions.

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How can I contact support?

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If you are having trouble or just have a question or comment, we are here to help. For problems with our service, please reach out to our support team or message us on Facebook / Twitter.

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How can I traceroute my IP address?

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If you are experiencing connection problems to our servers, there may be a problem in network communication from your device to our servers. You can trace the path from our network to your desktop, laptop or mo...

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Contact Us

Support requests are handled in the order in which received. Most emails are answered within a few hours. A confirmation email will be sent with a ticket ID.