Support Center

Common Errors

I received a "502 Authentication Error." What does this mean?

Last Updated:

Incorrect Username or Password The most common reason for this error is when your Usenet client tries to connect to our servers with an incorrect username/password. Be sure to check your newsreader and make sur...

Read Article

I received a "502 Maximum connections Exceeded." error. How many connections are allowed?

Last Updated:

Why am I seeing this error? When your newsreader tries to open too many connections to the servers, you will see this error. The error usually is not serious. You can solve the problem by simply closing extra c...

Read Article

When I try to connect my newsreader returns with the error "10060 server not found" What does this mean?

Last Updated:

This error happens when your newsreader tries to connect to the wrong server address. Please check the configuration of your newsreader and make sure it's configured to connect to on one the following news serv...

Read Article

When I post, why do I receive the error "440 posting failed: header not in internet syntax"?

Last Updated:

You will see this error if your posting software is set to post with an improperly formed email address. Your posting software must use a correctly formatted email address (not necessarily a valid email address...

Read Article

Why did I receive a "10061 Connection Refused" error?

Last Updated:

If you see this error, the server you are connecting to has temporarily reached its connection limit. To solve the problem, wait a moment and you should try to connect again and our load balancing hardware will...

Read Article

I received a "480 authentication required" error when trying to log on. What should I do?

Last Updated:

If you see this error, your newsreader software is not configured to send your username and password when connecting to our servers. All of our accounts require that you log into our servers with the correct us...

Read Article

I received a "423 no such article" or a "430 no such article" error when downloading. What is the problem?

Last Updated:

If you have received this error, it means the content you are looking for does not exist. If you feel this is incorrect, please email support with the Message IDs of the content. If you are downloading articles...

Read Article

I am experiencing slow speeds. What can I do?

Last Updated:

If you are experiencing slow speeds, there are a couple things you can do. First max out your connections to 10 and try using a different port. The following ports are available for news.usenetserver.com: ...

Read Article